All orders over $100 will receive FREE shipping through USPS.
All orders under $100 will be charged a $7 flat fee shipping charge.
When will my order ship?
All orders will be processed within 2 business days. Our friends at USPS pick up our shipments at the end of each business day. Once the package is on the truck, there is a 2-4 business day estimated arrival time. Most in state (Iowa) shipments take 1 business day and surrounding states, 2 business days.
*Please note that we do not ship on Saturdays, Sundays or holidays.
*While we will do all that we can to ensure your order is delivered on time, Matilda Muse cannot be held responsible for conditions beyond our control such as severe weather, postal interruptions, etc.
*NOTE: All orders placed on Friday after 12PM (CT), Saturday, or Sunday will be processed on Monday.
Do we offer two day or overnight shipping?
Not at this time.
In-store pick up:
Super excited to get your order?? We offer store pick up for our local customers at the East Village location (350 E Locust St. DSM, IA 50309).
If your order is placed...
- Monday-Friday before12 PM (noon) CT: It will be ready in the store by 4 PM the same day.
- Monday-Thursday after 12 PM (noon) CT: It will be ready in the store by 4 PM the day after the order is placed.
- Friday after 12 PM (noon) CT-Sunday: It will be ready in the store the following Monday by 3 PM.
*Please note that the above timelines do not include holidays. Items will be available for pick up in store after 4 PM CT on the following business day after holidays.
RETURNS & EXCHANGES
To return or exchange your order please email firstname.lastname@example.org to request our return form. Once received, please print and include with your return item. All returns/exchanges should be mailed to:
350 E Locust St
Des Moines, IA 50309
All items must be returned to us in the condition they were received within 15 days of receipt. Items must be returned unworn, unwashed and smoke, deodorant and perfume free. Shoes must be returned in their original shoebox. The original shipping charge is non-refundable and you will be responsible for the return shipping.
The following items are FINAL SALE and cannot be returned:
Jewelry + Sunnies + Eyewear + Bodysuits + Bralettes +Intimates + Sale Items
Refunds and Processing:
Once delivered to our headquarters, returns will be processed within 7 business days. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer.